Is it possible to track ALMOST GIVERS through online donation form?

The Executive Director at my place of employment recently attended the EAB conference in Washington, DC. She came back with lots of tasks for me. One of them is this I want to be able to see who landed on the online donation form in NetCommunity, started to fill it out, but left before completing the donation transaction. I would like to be able to call or email the person who landed and offer assistance with any issues they may have encountered on the donation form. I just did an exhaustive look through Google Analyticcs and have enabled eCommerce tracking on our donation and event registration forms. I'm just wondering if this is even possible - one of our staff was purchasing something online and left the form before completion and she received a phone call the next day asking how they could help. How is that possible? Is it possible? 

8/5 submission by Pat Piper, 3 votes

 

  • Deleted User
  • Nov 18 2016
  • In Review
Donations
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  • Guest commented
    July 23, 2019 17:14

    we want this. these are basic analytics. basic. Google analytics tracks this for many sites. Unfortunately, google analytics code breaks the code on our netcommunity site so we can't use it. :( 

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