BROKEN: Online pledge payments for split pledges - missing appeal, package, reference in batch when linked to pledge

I set up a BBNC page that allows our members to pay their pledges online.  When the online payments end up in batch, I manually link them to the pledge.  If the pledge has no split, Campaign+Fund+Appeal+Package+Reference transfer over to the payment.  If the pledge is split, however, only the Campaign and Fund transfer over to the payment.  Appeal, Package, and Reference are missing from the payment.  Since I can't open the pledge directly from batch, I have to open the constituent, go to Gifts, find the pledge, open the split, and take a screenshot.  Then, I have to close the pledge, close the constituent, and manually update the payment split.  I worked with support on this issue, and after spending a few days researching this, told me there's nothing they can do.  This almost doubles the time it takes to process a batch of payments (they come through the Online Donations workflow).

  • Guest
  • Aug 31 2018
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