Currently, when a new user who has received the Welcome to Blackbaud email clicks on the Accept Invitation link, it takes them to the general login page. I have already set up their account and provided them with their user name (their email), but when they type it in the system says it doesn't recognize it. The messaging provided below asks Don't have an account with Blackbaud, set one up, but that is confusing as the person has an account started that they need to complete. I have had several users be stumped by this process. Please vote for an improvement to this process!