I'm using a service outside of Blackbaud to enhance email analytics. In order to provide accurate email user data, they use unique identifiers or tokens from merge tags to identify users (e.g. [firstname], {{email.address}} or %firstname_lastname%...

It would be useful to email invoices directly to customers within FE database. Additionally, it would be practical to invoice the email to two email such as the "customer AP department and the customer designated purchaser" as we are often asked t...

The ability to setup email drip campaigns easily that will run automatically.

Users have reported difficulties opening eReceipts on their mobile phones. The acknowledgement email informs the users that their tax eReceipt can be downloaded by clicking the provided link. However, upon clicking, the eReceipt gets downloaded, a...

Currently the only way view already sent emails is to click on the copy button and create a whole new email (which then you have to delete if all you wanted was to see what the email you sent looked like). It's common practice at other mass-mailin...

Good day, it is very important for us to see what time and day individuals open emails. We use this information regularly. Why was this reporting removed? Thanks and please reinstitute email timestamps.

It would be easier to have more fonts in the drop down than inserting it into the HTML code.

We would like to be able to exclude people from email lists that are based on constituent queries. Example: We send out an event invite to 5 lists in NC but when we send out a reminder we need to exclude those that have registered. If I could setu...

The gift officers in my organization feel that people have been marked Requests no email "FOREVER" and I know this isn't true. We cleaned up a lot of our old data a couple years ago and removed codes that transferred in. Every time they send a bla...